Privacy Policy

Last Updated: 27 Jun 2026

Vetwish (“Vetwish”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Company or veterinary clinic name (if applicable)
Any information submitted through our contact forms

We may also automatically collect certain technical information including:

IP address
Browser type
Device information
Pages visited
Date and time of your visit
Cookies and website usage statistics

2. How We Use Your Information

Your personal data may be used to:

Respond to your enquiries
Provide customer support
Improve our website and services
Understand visitor behaviour through analytics
Communicate updates if you have requested them
Comply with applicable legal obligations

We will only use your personal data for purposes that are consistent with the reason it was collected.

3. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You may disable cookies through your browser settings, although some website features may not function properly.

4. Disclosure of Personal Data

We do not sell or rent your personal information.

Your information may be shared only with trusted service providers who assist us in operating our website, such as website hosting providers, analytics providers, or IT support services, and only where necessary.

We may also disclose information where required by law.

5. Data Security

We implement reasonable administrative, technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

6. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

7. Your Rights

Subject to the PDPA, you may request to:

Access your personal data
Correct inaccurate information
Withdraw your consent (where applicable)
Request deletion of your personal data where legally permitted

Requests may be subject to verification and applicable legal requirements.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the updated revision date.

9. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us through the contact details provided on our website.

Email: contact@vetwish.com.my
Website: https://vetwish.com.my